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Patient Relations Associate

NQR Code:2022/HLT/HSSC/06763

  • Old Code: 2022/HLT/HSSC/06763

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About this Qualification

Job Description

Individuals in this job are responsible for assisting and supporting patients & visitors as per their needs along with effectively managing front desk services in a healthcare setup without giving any opinions / assurances on clinical matters. They perform certain administrative task such as maintenance of records, paperwork, billing, basic management concepts & computer knowledge etc. They also supervise hospital front desk coordinators.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th N.A. No Experience CITS
UG 1st year Completed No Experience None
UG 2nd year Pursuing No Experience None
2 year Diploma after 12th Pursuing No Experience None
3 year Diploma after 10th Completed 1 year None
12th Passed 2 years None
10th Passed 4 years None

Progression Pathway

  • Horizontal Level 5- Field Trainer
  • Field Assessor Vertical Level 5.5- Deputy Duty Manager - Patient Relations Services
  • Level 6- Lead Trainer
  • Lead Assessor

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
HSSC/N 6104: Assess patient requirement and act accordingly HSSC/N 6104: Mandatory 60 2 5
HSSC/N 6105: Prepare for patient admission, registration & direct patient to accurate unit as per medical advice HSSC/N 6105 Mandatory 30 1 5
HSSC/N 6106: Liaise & coordinate with healthcare team for effective patient management HSSC/N 6106 Mandatory 30 1 5
HSSC/N 6107: Assist & coordinate during discharge & referral services & TPA services HSSC/N 6107 Mandatory 30 1 5
HSS/N 6108: Facilitate billing & process cash/credit transactions HSS/N 6108 Mandatory 30 1 5
HSS / N 9615: Maintain Interpersonal relationship with colleagues, patients and others HSS / N 9615 Mandatory 30 1 4
HSS / N 9616: Maintain professional & medico-legal conduct HSS / N 9616 Mandatory 30 1 4
HSS / N 9617: Maintain a safe, healthy and secure working environment HSS / N 9617 Mandatory 30 1 4
HSS / N 9618: Follow biomedical waste disposal and infection control policies and procedures HSS / N 9618 Mandatory 30 1 4
DGT/VSQ/N0102 : Employability Skills (60 Hours) DGT/VSQ/N0102 Mandatory 60 2 5
OJT Module N/A Mandatory 180 6 5