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Customer Service Executive - Electronic Products

NQR Code:QG-04-EH-044862025-V2-ESSCI

  • Old Code: QG-04-EH-044862025-V2-ESSCI

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About this Qualification

Job Description

The individual in this job is responsible for receiving, understanding and responding to customer queries through telephone or e-mail. The individual records the complaints for follow up, coordinates with other departments to resolve technical problems and closes non-technical issues raised by customers on the call itself.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Completed No Experience Equivalent
10th Completed 3 years Equivalent
Previous NSQF qualification of Level 3 3 years Equivalent

Progression Pathway

  • Executive Customer Care

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Interact with customers on telephone to resolve non-technical and technical issues ELE/N4606 Mandatory 240 8 4
Profile the customer and register complaint ELE/N4607 Mandatory 240 8 4
Employability Skills (30 hours) DGT/VSQ/N0101 Mandatory 30 1 2