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Old Code: NG-4.5-BF-03899-2025-V1-IIBF
IIBF has designed and developed a comprehensive course in Retail Banking to develop skills of the learners desirous of working in Retail Banking vertical of the Banks and Financial Institutions in the BFSI sector. Learners after completion of this course shall gain sufficient proficiency to work as Relationship Managers, Customer Service Executives, Front Desk Managers, Retail Banking Loan Officer, Retail Banking Product Manager, Credit Officer- Retail Banking, Credit Appraising Officer- Retail Banking, and Customer Service Assistants etc. in retail banking segment of the banks and financial institutions This course is developed to cover broadly all aspects of retail banking such as Retail Banking products and services, Sales and Marketing, Digital Banking, Payment System, Credit administration, and Monitoring, Recovery, and Legal aspects, Grievances Redressal Mechanism, Soft Skills communication, negotiation, and presentation skills required by any Retail Banking Professional.