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Fundamentals of Retail Banking

NQR Code:NG-4.5-BF-03899-2025-V1-IIBF
  • Old Code: NG-4.5-BF-03899-2025-V1-IIBF

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About this Qualification

Job Description

IIBF has designed and developed a comprehensive course in Retail Banking to develop skills of the learners desirous of working in Retail Banking vertical of the Banks and Financial Institutions in the BFSI sector. Learners after completion of this course shall gain sufficient proficiency to work as Relationship Managers, Customer Service Executives, Front Desk Managers, Retail Banking Loan Officer, Retail Banking Product Manager, Credit Officer- Retail Banking, Credit Appraising Officer- Retail Banking, and Customer Service Assistants etc. in retail banking segment of the banks and financial institutions This course is developed to cover broadly all aspects of retail banking such as Retail Banking products and services, Sales and Marketing, Digital Banking, Payment System, Credit administration, and Monitoring, Recovery, and Legal aspects, Grievances Redressal Mechanism, Soft Skills communication, negotiation, and presentation skills required by any Retail Banking Professional.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Completed 1.5 Years None
UG 1st year Completed No Experience None
Previous NSQF qualification of Level 4 1.5 Years None
Previous NSQF qualification of Level 3.5 3 years None
UG 1st year Pursuing No Experience None

Progression Pathway

  • Assistant Manager (Credit/Retail Banking)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Fundamentals of Retail Banking IIBF/BSC/N0101 Mandatory 120 4 4.5