ncvet-help[at]gov[dot]in
Beta Version
+91 11 25788001-11

Hospital Front Desk Coordinator

NQR Code:QG-04-HE-04221-2025-V2-HSSC

  • Old Code: QG-04-HE-04221-2025-V2-HSSC

    Copy
About this Qualification

Job Description

Individuals in this job are usually the first contact point in healthcare organizations encountered by patients and visitors, whether on the phone, online or in person. They assist in billing, scheduling appointments, entering data in hospital information system (HIS) and performing Front Desk/Help Desk activities at Healthcare Facility. They should be able to adapt with new advancements/software/apps in rendering front-office/billing activities. Individuals would perform the billing activities by keeping oneself abreast with revision of hospital billing structure, government schemes and policies related to TPA and insurance services.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Completed No Experience Equivalent
10th Completed 3 years Equivalent
11th Completed 1.5 Years None
Previous NSQF qualification of Level 3.5 1.5 Years None
Previous NSQF qualification of Level 3 3 years None

Progression Pathway

  • Vertical Mobility NSQF Level 5: Patient Relation Associate

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Accomplish allocated task at hospital front desk HSS/N6101, v3.0 Mandatory 225 7.5 4
Ensure Customer Service Excellence & Patient Satisfaction HSS/N6102, v3.0 Mandatory 225 7.5 4
Perform Billing Activities and assist in TPA services HSS/N6103 v3.0 Mandatory 60 2 4
Comply with infection control and biomedical waste disposal policies HSS/N9620,v2.0 Mandatory 30 1 4
Maintain a safe and secure working environment HSS/N9624,v2.0 Mandatory 30 1 4
Employability Skills DGT/VSQ/N0101, V1.0 Mandatory 30 1 2