National Qualification Register

ncvet-help[at]gov[dot]in

Beta Version

+91 11 25788001-11

About this Qualification

Job Description

Individuals in this job are responsible for assisting and supporting patients & visitors as per their needs, managing inquiries, resolving issues and ensuring a positive patient experience without giving any opinions / assurances on clinical matters. They also handle consultant/department specific administrative tasks in a healthcare setup including maintaining electronic health records, coordinating online/offline consultations and supervising hospital front desk activities. They should be able to adapt with new advancements/software/apps in Customer Relationship Management (CRM). Individuals would keep oneself abreast with with revision of hospital biiling structure, government schemes and policies related to TPA and insurance services.

Eligibility Criteria

Criteria 1	Criteria 2	Experience	Training Qualification
10th	Passed	6 years	None
12th	Passed	3 years	None
UG	Completed	No Experience	None
Previous NSQF qualification	of Level 4.5	1.5 Years	None
Previous NSQF qualification	of Level 4	3 years	None

Progression Pathway

Vertical Mobility NSQF Level 5.5: Deputy Duty Manager (Patient relation Services)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module	NOS Code	Mandatory/ Optional	Estimated size (Hours)	Nos Credit	Level
Prepare for patient admission, registration & coordinate during discharge & referral services	HSS/N6105,v3.0	Mandatory	120	4	5
Liaise & coordinate with the healthcare team for effective patient management and positive patient experience	HSS/N6106,v3.0	Mandatory	150	5	5
Facilitate billing, cash/ credit transactions & TPA services	HSS/N6108,v3.0	Mandatory	150	5	5
Maintain a safe and secure working environment	HSS/N9624,v2.0	Mandatory	30	1	4
Comply with infection control and biomedical waste disposal policies	HSS/N9620,v2.0	Mandatory	30	1	4
Employability Skills (60 Hours)	DGT/VSQ/N0102.	Mandatory	60	2	4