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Deputy Duty Manager (Patient Relation Services)

NQR Code:QG-5.5-HE-04223-2025-V2-HSSC

  • Old Code: QG-5.5-HE-04223-2025-V2-HSSC

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About this Qualification

Job Description

The individual at this job maintains a professional work environment in hospital settings by rendering knowledge and skills of team supervision, administrative support, supervisory support, office harmony, crisis handling, office morale, customer service. They assist for planning, implementing and monitoring daily activities of Inpatient & outpatient services. They should be able to adapt with new advances/software/apps in hospital management systems. Individuals would keep oneself abreast with revision of hospital billing structure, government schemes and policies related to TPA and insurance services.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
No Formal Education None 9 Years None
Previous NSQF qualification of Level 4 4.5 Years None
Previous NSQF qualification of Level 5 1.5 Years None
12th Passed 4.5 Years None
UG Completed No Experience None

Progression Pathway

  • NSQF Level 6: Duty Manager (Patient relation Services)
  • Healthcare Quality Assurance Manager

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Manage hospital Front Desk HSS/N6109, Version 3.0 Mandatory 240 8 5.5
Coordinate in house operations at healthcare facility HSS/N6110, Version 3.0 Mandatory 120 4 5.5
Implement & undertake corrective action in view of hospital policy, administration and work rules HSS/N6111, Version 3.0 Mandatory 90 3 5.5
Comply with infection control and biomedical waste disposal policies HSS/N9620, Version 2.0 Mandatory 30 1 4
Maintain a safe and secure working environment HSS/N9624, Version 2.0 Mandatory 30 1 4
Employability Skills (90 Hours) DGT/VSQ/N0103, Version 1.0 Mandatory 90 3 4