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Fundamentals of AI and IoT in Customer Engagement (Omnichannel Retail)

NQR Code:NG-4.5-OR-04255-2025-V1-RASCI

  • Old Code: NG-4.5-OR-04255-2025-V1-RASCI

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About this Qualification

Job Description

This National Occupational Standard (NOS) outlines the competencies required for professionals in retail who aim to excel in omnichannel strategies for customer experience management, leveraging advanced technologies such as AI and IoT. Its objective is to equip retail managers and executives with the skills to design, implement, and evaluate integrated marketing strategies that enhance customer engagement and satisfaction across multiple channels. This NOS is intended for retail professionals looking to future-proof their operations and drive innovation in a rapidly evolving market.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
Completed 1st year of 3-year/ 4-years UG None No Experience None
Pursuing 1st year of 3-year/ 4-years UG None No Experience None
12th Passed 1.5 Years None
Previous NSQF qualification of Level 4 1.5 Years None
Previous NSQF qualification of Level 3.5 3 years None

Progression Pathway

  • N A

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Fundamentals of AI and IoT in Customer Engagement (Omnichannel Retail) RAS/N0177 Mandatory 120 4 4.5