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Duty Manager (Patient Relation Services)

NQR Code:QG-06-HE-04224-2025-V2-HSSC

  • Old Code: QG-06-HE-04224-2025-V2-HSSC

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About this Qualification

Job Description

The individual at this job are involved in planning, organizing, directing and controlling Inpatient & outpatient services. They also collaborate with other department to design, develop and implement process & services of the center. They should be able to adapt with new advancements/software/apps in hospital management systems. Individuals would keep oneself abreast with with revision of hospital biiling structure, government schemes and policies related to TPA and insurance services.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
No Formal Education None 12 Years None
3 year UG degree Completed 1.5 Years Equivalent
4 year UG degree Completed No Experience Equivalent
Previous NSQF qualification of Level 5 3 years None
Previous NSQF qualification of Level 5.5 1.5 Years None

Progression Pathway

  • Vertical Mobility NSQF Level 7: Hospital Administrator (to be developed)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Supervise in-house operations to meet organizational objectives HSS/N6112, v3.0 Mandatory 180 6 6
Redirect & allocate resources according to patient flow HSS/N6113, v3.0 Mandatory 60 2 6
Undertake corrective action in case of non-compliances in accordance to hospital policy, administration and work rules HSS/N6114 v3.0 Mandatory 60 2 6
Support clinical, operational and facility services for smooth functioning throughout the entire organization on a 24-hour basis HSS/N6115, v3.0 Mandatory 150 5 6
Maintain a safe, and secure working environment HSS/N09624,v2.0 Mandatory 30 1 4
Comply with infection control and biomedical waste disposal policies HSS/N9620, v2.0 Mandatory 30 1 4
Employability Skills DGT/VSQ/N0103, v1.0 Mandatory 90 3 5