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Microsoft Dynamics 365 Customer Service Functional Consultant

NQR Code:NM-06-IT-04302-2025-V1-MCRSFT

  • Old Code: NM-06-IT-04302-2025-V1-MCRSFT

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About this Qualification

Job Description

As a Customer Service Functional Consultant, you will analyze business needs, configure Dynamics 365 Customer Service, customize solutions, and provide training to ensure effective system adoption, seamless customer interactions, and enhanced service delivery.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
UG with courses related to Engg./Science 1.5 Years None
4 year UG degree In relevant field No Experience None
Completed 1st year of 2 year PG-Degree In relevant field 1.5 Years None

Progression Pathway

  • Microsoft Dynamics 365 Customer Service Functional Consultant → Customer Engagement Specialist→ Consulting & Leadership roles→ Solution Architect

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Microsoft Dynamics 365 Customer Service Functional Consultant MSL/MB230 Mandatory 30 1 6