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Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant

NQR Code:NM-06-IT-04301-2025-V1-MCRSFT

  • Old Code: NM-06-IT-04301-2025-V1-MCRSFT

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About this Qualification

Job Description

As a Customer Insights (Journeys) Functional Consultant, you will analyze business needs, configure Dynamics 365 Customer Insights, customize solutions, and provide training to ensure effective system adoption and utilization.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
Completed 1st year of 2 year PG-Degree In relevant field 1.5 Years None
UG with courses related to Engg./Science 1.5 Years None
4 year UG degree In relevant field No Experience None

Progression Pathway

  • Microsoft Dynamics 365 Customer Insight (journey) Functional Consultant → Customer Engagement Specialist→ Consulting & Leadership roles→ Solution Architect

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant MSL/MB220 Mandatory 30 1 6