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Remote Helpdesk Operator (Electronics Product)

NQR Code:QG-03-EH-03976-2025-V4-ESSCI

  • Old Code: QG-03-EH-03976-2025-V4-ESSCI

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About this Qualification

Job Description

The individual in this job role receives, understands and resolves customer technical queries through telephone and interacts with customers to identify the problem, understand the cause, to trouble shoot and resolve the queries.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
10th Passed No Experience Equivalent
8th Passed 3 years Equivalent
8th Passed 2 years NTC/NAC
Previous NSQF qualification of Level 2.5 1.5 Years Equivalent

Progression Pathway

  • Customer Care Executive

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Proactive Customer Engagement and Issue Resolution ELE/N3186 Mandatory 150 5 3
Smart Troubleshooting and Resolution for Customer Queries ELE/N3187 Mandatory 210 7 3
Employability Skills DGT/VSQ/N0101 Mandatory 30 1 3