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Customer Care Sr. Executive (Voice and Non- Voice)

NQR Code:QG-04-IT-03664-2025-V2-NASSCOM

  • Old Code: QG-04-IT-03664-2025-V2-NASSCOM

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About this Qualification

Job Description

The individual in this job role is responsible for collecting payments over the phone, chat, or email and converting customer inquiries into sales. They make outbound tele sales calls to promote products or services and close deals. Additionally, they handle customer queries remotely, ensuring a high level of customer satisfaction. This role requires excellent communication skills and the ability to manage customer interactions effectively to drive sales and payment collection.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
10th Passed 1.5 Years None
12th Passed No Experience None
Previous NSQF qualification of Level 3 3 years None

Progression Pathway

  • access to related qualification(s) at the next NSQF level: Team Leader/Asst. Manager-Service Desk
  • Team Leader-Collections

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Collect payments over the telephone SSC/N2308 Mandatory 90 3 4
Convert customer enquiries into sales SSC/N3001 Mandatory 90 3 4
Make outbound tele sales calls SSC/N3002 Mandatory 60 2 4
Deal remotely with customer queries SSC/N3003 Mandatory 90 3 4
Employability Skills (60 Hrs) DGT/VSQ/N0102 Mandatory 60 2 4