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Call Center Executive

NQR Code:QG-03-TL-04078-2025-V2-TSSC

  • Old Code: QG-03-TL-04078-2025-V2-TSSC

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About this Qualification

Job Description

A Call Center Executive is responsible for addressing customer queries, requests, and complaints through walk-in interactions and telephonic support, ensuring timely resolution. The role also involves promoting and selling the organization's products and services while maintaining a customer-centric approach.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
10th Passed No Experience None
8th Passed 3 years None
Previous NSQF qualification of Level 2.5 1.5 Years None

Progression Pathway

  • Team Leader - Call Center (Level 4)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Handle Telecom Customer Service and Sales Interactions TEL/N0101, v5.0 Mandatory 120 4 3
Engage Customers and Assist in Telecom Showroom Operations TEL/N0102, v5.0 Mandatory 120 4 3
Monitor, Review and Improve Self-Performance TEL/N0115, v3.0 Mandatory 90 3 3
Maintain Workplace Efficiency and Personal Appearance TEL/N2217, v1.0 Mandatory 60 2 4
Employability Skills (30 Hours) DGT/VSQ/N0101, v1.0 Mandatory 30 1 2