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IT Technical Support Associate

NQR Code:QG-04-IT-03648-2025-V2-NASSCOM

  • Old Code: QG-04-IT-03648-2025-V2-NASSCOM

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About this Qualification

Job Description

An IT Technical Support Associate is responsible for diagnosing and addressing technical issues impacting production systems by troubleshooting, applying known solutions, and escalating complex cases. The role involves leveraging Gen AI tools for intelligent problem analysis, automating routine tasks, and improving IT Support/Helpdesk workflows. Additionally, they utilize AI-powered ticketing systems to enhance customer experience and drive operational efficiency.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Passed No Experience None
10th Passed 1.5 Years None
Previous NSQF qualification of Level 3 3 years None

Progression Pathway

  • access to related qualification(s) at the next NSQF level: Team Lead Technical Support (Level 1)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Deal remotely with basic IT service requests/incidents SSC/N0101 Mandatory 180 6 4
Manage IT Service Requests and Incident Resolution SSC/N0108 Mandatory 180 6 4
Employability Skills (30 Hours) DGT/VSQ/N0101 Mandatory 30 1 2