ncvet-help[at]gov[dot]in
Beta Version
+91 11 25788001-11

IT Technical Support Executive

NQR Code:QG-04-IT-03647-2025-V2-NASSCOM

  • Old Code: QG-04-IT-03647-2025-V2-NASSCOM

    Copy
About this Qualification

Job Description

An IT Technical Support Executive resolves customer queries and technical issues across various channels, such as voice, non-voice (chat, email), or hybrid formats. The role involves troubleshooting hardware/software problems, providing remote support, documenting resolutions, and ensuring a seamless customer experience. Adherence to organizational protocols, strong communication skills, and the use of technology, including Generative AI, are critical for success.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Passed No Experience None
10th Passed 1.5 Years None
Previous NSQF qualification of Level 3 3 years None

Progression Pathway

  • access to other qualifications at the same NSQF level – Team Lead - Customer Support

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Assist and Support Customers with Basic IT and Service Queries SSC/N7202 Mandatory 120 4 4
Employability Skills (30 Hours) DGT/VSQ/N0101 Mandatory 30 1 2
Incident and Request Management through Voice Support SSC/N7301 Elective 180 6 4
Manage Basic IT Service Requests and Incidents Remotely- Non-Voice SSC/N7201 Elective 180 6 4