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IT Helpdesk Attendant

NQR Code:QG-03-IT-03646-2025-V2-NASSCOM

  • Old Code: QG-03-IT-03646-2025-V2-NASSCOM

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About this Qualification

Job Description

An IT Helpdesk Attendant ensures the smooth operation of an organization's IT systems by providing technical support and troubleshooting hardware and software issues. They assist with installing and configuring systems, monitoring networks, and resolving user issues efficiently. Acting as the first point of contact for IT problems, they offer guidance in-person or remotely. Their role minimizes disruptions, optimizes performance, and supports organizational productivity.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
10th Completed No Experience None
10th Pursuing No Experience None
8th Completed 3 years None

Progression Pathway

  • access to related qualification(s) at the next NSQF level: Associate Technical Support

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Deal directly with IT service requests/incidents SSC/N0202 Mandatory 330 11 3
Employability Skills (30 Hours) DGT/VSQ/N0101 Mandatory 30 1 2