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Digital Mitra

NQR Code:QG-03-IT-03665-2025-V2-NASSCOM

  • Old Code: QG-03-IT-03665-2025-V2-NASSCOM

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About this Qualification

Job Description

The Digital Mitra is a foundational role focused on developing proficiency in digital tools, office applications, and customer-centric digital services. The role includes training in computer system operations, utilizing advanced features in MS Office with AI assistance, managing digital records, troubleshooting, and ensuring cyber hygiene while delivering essential customer services. This position supports organizational efficiency by streamlining digital processes and ensuring smooth technical operations.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Completed No Experience None
10th Completed 1.5 Years None
Previous NSQF qualification of Level 2 3 years None

Progression Pathway

  • access to related qualification(s) at the next NSQF level: Sr. Digital Business Associate

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Introduction to Office Suite and Computer System applications SSC/N2204 Mandatory 60 2 3
Digital Handling, MIS and Troubleshooting Essentials SSC/N2205 Mandatory 90 3 3
Introduction to Digital Security and Customer-Centric Services SSC/N2206 Mandatory 60 2 3
Digital Data Management and AI-driven Process Optimization SSC/N2207 Mandatory 30 1 2
Employability Skills (30 Hrs) DGT/VSQ/ N0101 Mandatory 30 1 3