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Airline Customer Service Executive

NQR Code:2022/AA/AASSC/06511

  • Old Code: 2022/AA/AASSC/06511

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About this Qualification

Job Description

Airline Customer Service Executive, is responsible for the administrative and customer service functions. Customer service executives are responsible for meeting the needs and safety requirements of passengers and airport personnel. They assist customers before and after a flight.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Passed No Experience None
UG 1st year Pursuing No Experience None
3 year Diploma after 10th Completed No Experience None
3 year Diploma after 10th Pursuing No Experience None

Progression Pathway

  • Airline Customer Service Executive
  • Supervisor terminal services
  • Duty manager – terminal services
  • Airport manager
  • GM Airport Services

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Passenger check-in AAS/N0301 Mandatory 90 3 4
Manage lounge services AAS/N0302 Mandatory 90 3 4
Passenger Boarding AAS/N0303 Mandatory 90 3 4
Manage passenger complaint at airport AAS/N0304 Mandatory 90 3 4
Take actions to deal with incidents, accidents, and emergencies in the aviation security environment AAS/N0501 Mandatory 30 1 4
Follow safety and security procedures AAS/N0502 Mandatory 30 1 4
Employability skills DGT/VSQ/N0102 Mandatory 60 2 4
on the job Training NA Optional 90 0 4