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Guest Service Associate (Front Office)

NQR Code:QG-04-TH-02013-2024-V1-THSC

  • Old Code: QG-04-TH-02013-2024-V1-THSC

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About this Qualification

Job Description

The individual at work performs either front office associate or reservation desk associate operations as per organizational service standards.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Passed No Experience Equivalent
11th Passed 1.5 Years Equivalent
10th Passed 3 years Equivalent
Previous NSQF qualification of Level 3 3 years Equivalent

Progression Pathway

  • Guest Service Executive (Front Office)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Perform Front Office Activities THC/N0130 & v4.0 Mandatory 150 5 4
Handle Guest Service during the Stay THC/N0107 & v3.0 Mandatory 120 4 4
Handle Guest Reservation Activities THC/N0119 & v4.0 Mandatory 90 3 4
Ensure Effective Communication and Service Standard at Work Place THC/N9902 &v2.0 Mandatory 30 1 4
Ensure to Maintain Organizational Confidentiality and Guest’s Privacy THC/N9910 & v4.0 Mandatory 30 1 4
Monitor and Maintain Health, Hygiene and Safety at Workplace THC/N9907 & v2.0 Mandatory 30 1 4
Employability Skills (60 Hours) DGT/VSQ/N0102 &v1.0 Mandatory 60 2 4