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Front Office Assistant

NQR Code:QG-03-TH-02012-2024-V1-THSC

  • Old Code: QG-03-TH-02012-2024-V1-THSC

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About this Qualification

Job Description

The individual at work assists front office associate in performing front office activities and also provides assistance in bell desk activities if required.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
10th Passed No Experience Equivalent

Progression Pathway

  • Front Office Assistant -->Guest Service Associate ( Front Office) --> Front Office Executive -->Duty Manager

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Assist in Performing Front Office Activities THC/N0129 &v2.0 Mandatory 180 6 3
Communicate effectively and maintain service standards THC/N9901 & v2.0 Mandatory 30 1 3
Maintain organisational confidentiality and respect guests’ privacy THC/N9903 & v2.0 Mandatory 30 1 3
Follow Health, Hygiene and Safety practices THC/N9906 & v2.0 Mandatory 30 1 3
Employability Skills (30 Hours) DGT/VSQ/N0101 & v1.0 Mandatory 30 1 2