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Guest Service Associate (Food & Beverage Service)

NQR Code:QG-04-TH-02007-2024-V1-THSC

  • Old Code: QG-04-TH-02007-2024-V1-THSC

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About this Qualification

Job Description

The individual at work is responsible for receiving the guests, taking orders, and serving food and beverages to guests. The person also carries out after dining activities like presenting the bill and sending off the guests.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Passed No Experience None
11th Passed 1.5 Years Equivalent
10th Passed 3 years Equivalent
2 year Diploma after 10th Passed 1 year Equivalent
Previous NSQF qualification of Level 3 3 years Equivalent

Progression Pathway

  • Bartender

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Ensure Effective Communication and Service Standard at Work Place THC/N9902 & v2.0 Mandatory 30 1 4
Ensure to Maintain Organizational Confidentiality and Guest’s Privacy THC/N9910 & v4.0 Mandatory 30 1 4
Monitor and Maintain Health, Hygiene and Safety at Workplace THC/N9907 & v2.0 Mandatory 30 1 4
Employability Skills (60 Hours) DGT/VSQ/N0102 & v1.0 Mandatory 60 2 4
Provide Efficient Food and Beverages Service to Guests THC/N0301 & v2.0 Elective 180 6 4
Perform Post-dining Activities THC/N0303 & v2.0 Elective 180 6 4
Prepare for Barista Operations THC/N0329 & v2.0 Elective 90 3 4
Engage with guests and take Orders THC/N0330 & v2.0 Elective 120 4 4
Prepare, Serve Beverages and Settle the Bill THC/N0308 & v3.0 Elective 150 5 4