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Guest Service Executive (Front Office)

NQR Code:QG-4.5-TH-02014-2024-V1-THSC

  • Old Code: QG-4.5-TH-02014-2024-V1-THSC

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About this Qualification

Job Description

The individual at work provides either front office executive or guest relations executive services as per organizational standards.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th None 3 years Equivalent
2 year Diploma after 12th None 2 years Equivalent
UG None No Experience Equivalent
Previous NSQF qualification of Level 4 1.5 Years Equivalent

Progression Pathway

  • Guest Service Executive (Front Office)-->Duty Manager-->Revenue Manager-->Front Office Manager-->Rooms Division Manager

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Handle Guest Complaints and Guide Front Office Staff THC/N0120 & v2.0 Mandatory 120 4 4.5
Perform Cashiering Activities THC/N0110 & v3.0 Mandatory 180 6 4.5
Handle Guest Relations THC/N0119& v4.0 Mandatory 90 3 4.5
Ensure Effective Communication and Service Standard at Workplace THC/N9902& v2.0 Mandatory 30 1 4.5
Ensure to Maintain Organizational Confidentiality and Guest’s Privacy THC/N9910 V4.0 Mandatory 30 1 4.5
Monitor and Maintain Health, Hygiene and Safety at Workplace THC/N9907 v2.0 Mandatory 30 1 4.5
Employability Skills (60 Hours) DGT/VSQ/N0102 & v1.0 Mandatory 60 2 4