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Telehealth Services Coordinator

NQR Code:QG-04-HE-00665-2023-V1.1-HSSC

  • Old Code: QG-04-HE-00665-2023-V1.1-HSSC

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About this Qualification

Job Description

Telehealth Services Coordinator serves as point-of-contact for telehealth services at either referral/patient/primary health care provider's site or specialty/consultation/secondary/tertiary healthcare provider's site. They support physicians, patients and other providers in using widespread e-Health services. Their key responsibilities include organizing teleconference, scheduling appointments, setting up telehealth equipment as needed, maintaining inventory, billing, database management with proper documentation and promoting telehealth services in local community especially in locations where there is limited access to healthcare providers.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Passed No Experience None
10th Passed 2 years None
11th Passed 1 year None
10th Pursuing Continuous Schooling No Experience None
Previous NSQF qualification of Level 3.5 1.5 Years None
Previous NSQF qualification of Level 3 3 years None
3 year Diploma after 10th Pursuing No Experience None

Progression Pathway

  • Progression will be possible in both academic as well as professional area as: "Horizontal: NSQF Level 4: Hospital Front Desk Coordinator
  • Medical Records Assistant Vertical: NSQF Level 5: Trainer
  • Assessor NSQF Level 5: Patient Relation Associate
  • NSQF Level 5: Tele-health Facilitator (to be developed) Progression to Diploma/Degree qualifications in the relevant field after training. (NCAHP)"

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Liaise with patients, healthcare service providers and other personnel for telehealth services HSS/N5801, V2.0 Mandatory 135 4.5 4
Promote the telehealth services as per needs and protocols HSS/N5802, v2.0 Mandatory 120 4 4
Prepare and manage the set-up for teleconsultation HSS/N5803. V2.0 Mandatory 120 4 4
Facilitate bio-medical instrumentation services for telehealth equipment HSS/N5804, v2.0 Mandatory 120 4 4
Provide assistance to healthcare services provider HSS/N5805, v2.0 Mandatory 195 6.5 4
Manage telehealth facility HSS/N5806, v2.0 Mandatory 135 4.5 4
Comply with Infection Control and Bio Medical Waste Disposal Policies HSS/N9620, v1.0 Mandatory 45 1.5 4
Maintain a safe and secure working environment HSS/N9624, v1.0 Mandatory 30 1 4
Employability Skills (60 Hours) DGT/VSQ/N0102, Version 1.0 Mandatory 60 2 3