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Hospital Front Desk Coordinator

NQR Code:QG-04-HE-00659-2023-V1.1-HSSC

  • Old Code: QG-04-HE-00659-2023-V1.1-HSSC

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About this Qualification

Job Description

Individuals in this job are usually the first contact point in healthcare organizations encountered by patients and visitors, whether on the phone, online or in person. They assist in coordination at Front Desk at Healthcare Facility.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Passed No Experience None
10th Passed 2 years None
11th Passed 1 year None
3 year Diploma after 10th Pursuing No Experience None
10th Pursuing Continuous Schooling No Experience None
Previous NSQF qualification of Level 3.5 1.5 Years None
Previous NSQF qualification of Level 3 3 years None

Progression Pathway

  • Progression will be possible in both academic as well as professional area as: "Vertical: Level 5- Patient Relations Associate
  • Trainer
  • Assessor" Progression to Diploma/Degree qualifications in the relevant field after training. (NCAHP)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Accomplish allocated task at hospital front desk HSS/N6101, V2.0 Mandatory 210 9 4
Ensure Customer Service Excellence & Patient Satisfaction HSS/N6102, V2.0 Mandatory 195 6.5 4
Perform Billing Activities HSS/N6103 V2.0 Mandatory 135 4.5 4
Maintain interpersonal relationship with patients, colleagues and others HSS/N9615, V2.0 Mandatory 45 1.5 4
Maintain professional & medico-legal conduct HSS/N9616, V2.0 Mandatory 45 1.5 4
Maintain a safe, healthy and secure working environment HSS/N9617, V2.0 Mandatory 75 2.5 4
Follow infection control policies and procedures including biomedical waste disposal protocols HSS/N9618, V2.0 Mandatory 75 2.5 4
Employability Skills DGT/VSQ/N0102, V1.0 Mandatory 60 2 5
Bridge Module N/A Mandatory 60 2 4