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Duty Manager – Patient Relation Services

NQR Code:QG-06-HE-00654-2023-V1.1-HSSC

  • Old Code: QG-06-HE-00654-2023-V1.1-HSSC

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About this Qualification

Job Description

The individual at this job oversee and manage patient care services departments in a hospital. They are involved in planning, organizing, directing and controlling related resources at Hospital Front Desk. They also collaborate with other department to design, develop and implement process & services of the center including personnel, financial, facilities, equipment and supplies .

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
Pursuing 1st year of 2 year PG-Degree Pursuing No Experience None
4 year UG degree Completed No Experience None
3 year UG degree Completed 1 year None
12th Passed 4 years None
UG 4th year Pursuing No Experience None
2 year Diploma after 12th Completed 2 years None
Previous NSQF qualification of Level 5.5 1.5 Years None
Previous NSQF qualification of Level 5 3 years None

Progression Pathway

  • Progression will be possible in both academic as well as professional area as: "Vertical: NSQF Level 8- Senior Manager Progression to Diploma/Degree qualifications in the relevant field after training. (NCAHP)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Supervise in-house operations to meet organizational objectives HSS/N6112, V2.0 Mandatory 165 5.5 6
Redirect & allocate resources according to patient flow HSS/N6113, V2.0 Mandatory 60 2 6
Undertake corrective action in case of non-compliances in accordance to hospital policy, administration and work rules HSS/N6114 V2.0 Mandatory 120 4 6
Support clinical, operational and facility services for smooth functioning throughout the entire organization on a 24-hour basis HSS/N6115, V2.0 Mandatory 120 4 6
Maintain interpersonal relationship with patients, colleagues and others HSS/N9615, V2.0 Mandatory 45 1.5 4
Maintain professional & medico-legal conduct HSS/N9616, V2.0 Mandatory 45 1.5 4
Maintain a safe, healthy and secure working environment HSS/N9617, V2.0 Mandatory 60 2 4
Follow infection control policies and procedures including biomedical waste disposal protocols HSS/N9618, V2.0 Mandatory 60 2 4
Employability Skills DGT/VSQ/N0103, V1.0 Mandatory 90 3 5
Bridge Module N/A Mandatory 135 4.5 5