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Deputy Duty Manager – Patient Relation Services

NQR Code:QG-5.5-HE-00651-2023-V1.1-HSSC

  • Old Code: QG-5.5-HE-00651-2023-V1.1-HSSC

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About this Qualification

Job Description

The individual at this job supervise front desk activities for maintaining a professional work environment, team supervision, administrative support, supervisory support, office harmony, crisis handling, office morale, customer service under the guidance of manager. They assist for planning, implementing, monitoring daily activities at front desk/medical desk including Inpatient & outpatient in healthcare set up

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
Previous NSQF qualification of Level 5 1.5 Years None
12th Passed 3 years None
Completed 3rd year of 3-year/ 4-years UG Completed No Experience None
Pursuing 3rd year of 3-year/ 4-years UG Pursuing No Experience None
2 year Diploma after 12th Completed 1 year None
Previous NSQF qualification of Level 4.5 3 years None

Progression Pathway

  • Vertical Progression: NSQF Level 5: Healthcare Quality Assurance Manager
  • Duty Manager - Patient Relations Services
  • Lead Trainer
  • Lead Assessor Progression to Diploma/Degree qualifications in the relevant field after training. (NCAHP)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Manage hospital Front Desk HSS/N6109, Version 2.0 Mandatory 225 7.5 5.5
Coordinate in house operations at healthcare facility HSS/N6110, Version 2.0 Mandatory 210 7 5.5
Implement & undertake corrective action in view of hospital policy, administration and work rules HSS/N6111, Version 2.0 Mandatory 105 3.5 5.5
Maintain Interpersonal relationship with colleagues, patients and others HSS/N9615, Version 2.0 Mandatory 30 1 4
Maintain professional & medico-legal conduct HSS/N9616, Version 2.0 Mandatory 60 2 4
Maintain a safe, healthy and secure working environment HSS/N9617, Version 2.0 Mandatory 75 2.5 4
Follow biomedical waste disposal and infection control policies and procedures HSS/N9618, Version 2.0 Mandatory 60 2 4
Employability Skills (60 Hours) DGT/VSQ/N0102, Version 1.0 Mandatory 60 2 4
Bridge Module N/A Mandatory 75 2.5 4