This unit is about dealing with industry standard practices, flows and tools involved in assembly, test, debug, and enablement of Telecom Hardware boards and make them ready for system integration and commissioning.
Broadband Technician is responsible for installation, configuration and testing of CPE (modem, routers and switches) for broadband access. He also establishes connectivity between CPE and end-user device (CPU, Laptop, tablets, Smart/IP TV etc.) at customer premises and carries out basic trouble-shooting for identifying, localizing & rectifying cable, connectivity and equipment fault in coordination with NOC.
BSS/ BTS Support engineer is responsible for ensuring network uptime through preventive maintenance of BSC sites and effective fault management in case of fault occurrence. He also assists field engineers in performing their assigned activities at BTS locations.
Individuals at this job provide customer service by handling, following and resolving walk-in customer’s queries, requests and complaints and proactively recommend/sell organization’s products and services.
Individuals at this job provide customer service by interacting with walk-in customers. They also handle, follow-up and resolve customer’s queries, requests and complaints, in a timely manner.
Individual at this job needs to ensure increase in site up- time and reduce energy cost; monitor preventive maintenance, corrective maintenance and on-site repair, through regular site visits and audits; maintain hygiene of the tower site; train site technicians; develop healthy relationship with landlords & vendors; handle all types of issues/fault on site and control other operational expenses.
Individual at this job is responsible for providing uninterrupted infra services to operators in cluster; ensure optimum utilization of resources; efficiency in reducing energy and other operational costs; delight customer by ensuring high up-time per mobile tower is maintained; adherence to compliance/performance parameters; technical and safety training of team and a holistic technical approach towards the entire infrastructure present at cell sites/mobile towers.
Core engineer is responsible for error free performance of radio and data core nodes through preventive maintenance and effective fault management in case of fault occurrence. He is also responsible for performing upgrade, configuration change activities and for carrying out Point of interconnect testing for customers.
Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.
Individual in this role needs to generate sales for mobile handset &related accessories, steer sales as per organization’s target matrix, increase width &depth of distribution and work in a specified area as per the Beat Plan &Route Plan. Individual is also responsible for handling/escalating retailer’s complaints & queries as per the organizational policies and must be able to handle cash related transactions.
Drive Test Engineer is responsible for checking the network performance of the cell site by measuring the parameters using fixed/portable test/measuring equipment. He is also expected to record and analyse the measured data, which can be further used for improving the cell-site performance
Individuals at this job are responsible to collect e-waste from retailers, repair shops and other unorganized stakeholders. Also responsible for promoting the importance of e-waste management and ill effects of improper handling of the e-waste and then collecting required information. The responsibility also encompasses the transportation of the collected e-waste to the central warehouse by packaging the e-waste, labeling and maintaining the log record.
Fault management engineer is responsible for monitoring network from NOC location and maintaining network uptime by ensuring that faults are effectively resolved within shortest period of time. He is also responsible for directing and coordinating with the field team to carry out corrective/ change activities on site in case field support is required.