Air Cargo Management Executive is someone who coordinates and facilitates, expedite and route movement of incoming and outgoing cargo and freight shipments in airlines/Cargo agencies. They typically work in warehouses, stockrooms, or shipping and receiving stations. They facilitate shipments of goods and take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. They also ensure that paperwork is completed, and fee is collected. Air Cargo Management Executive can opt to work with Airlines, Cargo Agency or become an Entrepreneur by starting IATA recognised Cargo agency firms. Also based on their skills they can join with Sales or with Operations Team in Cargo or in Airlines. Air Cargo Management Executive (Operations) keep track of the number luggage and has to ensure that all cargo or luggage is properly and securely strapped into the compartments. If a flight is overbooked, the Air Cargo Management Executive Operations must make decisions to remedy the situation in a way that will not negatively impact the schedule. He/she should works very closely with ramp personnel and the airport station manager for reporting and dissemination of information regarding airport activities and facility conditions, safety and hazards, and information services to the public. Should be able to deal with different types of cargo like DGR, Live animals and Valuables like currencies. Hence he/she should have a thorough knowledge about handling instructions, tracking of cargo and collection of proof of delivery. Air Cargo Management Executive (Sales) shall work with appointed Airlines/Cargo Agencies to introduce the cargo product in the market as a General Sales Agent and maintain sales and high standard of service to customers, control of cargo operations, recommend, implement and effectively control pricing, manage employees in compliance with the company’s regulations, policies and procedures. He should be able to negotiate agreements and resolves potential issues or problems with clients and expands existing or current customer base by recognizing and involving top cargo agents within the area. Other major tasks include required budget assistance, payment processing and staff scheduling
Clearance Support Agents are also known as Clearance Process Executives. Individuals in this role are staff who work in corporate offices and are responsible for assessing additional information required for shipment clearance, contacting the consignee/consignor to obtain the required documents and submitting them to the customs to get inbound/outbound shipment clearance. They are a key part of the clearance team as they perform the role of customer-facing to obtain the required documents and update them on the clearance status.
Consignment Booking Assistant is also known as Booking Assistant, Booking Clerk or Order Booker. Individuals in this role are responsible for receiving customer order details, checking market prices, availability and making bookings with transport companies to pick up the consignment. They are also responsible for going to the client location, checking the goods, preparing the Lorry Receipt (LR), updating the information in the computer system and billing.
Consignment Tracking Executives are also known as Consignment Trackers or Consignment Tracking Clerks. Individuals in this role are responsible for tracking each consignment at regular intervals as it moves from origin to its destination along the suggested route. They coordinate with the truck driver, transport companies and transport authorities to update real time information on the system.
Courier Branch Sales Executives are also known as Retail Sales Executives or Branch Sales Representatives. Individuals in this role, who work out of Service Stations, are responsible for addressing enquiries, booking couriers based on walk-ins, categorizing new customers and sourcing new business with regular customers. They are a key customer-facing role in the organization who are responsible for informing the customers regarding different products of the company.
Courier Claims processor are also known as Claims Processors. Indiviadual in this role are responsible for receiving claims, assessing the shipments concerned to ensure the claim is genuine and estimating the reimbursable amount. They are a specialized role who are also responsible for coordinating with other departments, conducting interviews and filling out forms for insurance claims.
Courier Delivery Executives are also known as Delivery Executives or Couriers. Individuals in this role are on-the-road staff who are responsible for collecting packages from the local office and delivering them to the customers at their doorstep. They are also responsible for verifying customer ID, collecting payment, if applicable and obtaining customer signature. They are a critical part of courier operations as shipment delivery is a crucial activity.
Courier Institutional Sales Executives are also known as Field Sales Executives. Individuals in this role are sales staff who are out on the field and responsible for development of new business, retention of existing clients and realization of payments. They are an integral part of the sales team who are responsible for managing the relationship with several institutional clients of an organization.
Courier Pick-up Executives are also known as Pick-up Executives or Courier Collection Executives. Individuals in this role are on-theroad staff who are responsible for collecting packages from the corporate customer's doorstep, completing the paperwork, and delivering the package to the local collection center. They are a key customer facing role who are also responsible for preparing air waybills and informing customers of different products and services of the company.
Courier Sorters are also known as Mail Sorters or Sorting Agents. Individuals in this role, who work in both service stations and hubs, are responsible for sorting outbound/inbound mail items according destination hub/service center in preparation for delivery. They are a key part of the operations as both outbound and inbound mail items have to sorted for efficient operations.
To perform the duties of Logistician in IAF for stocking, Procurement & Provisioning, warehousing and inventory related tasks.
Crane Operator Overhead operates electrically-driven crane running on overhead rails laid on metal bridge to lift, move and lower heavy objects from one place to another maintaining proper operation, procedures and safety measures.
Data Feeder – Warehouse, in the Logistics industry is also known as system executive, data analyst, data entry operator and system analyst. Individuals in this role need electronically process all orders and provide database management support for warehouse operations. Responsibilities include logging orders, maintaining reports, generating pick lists and schedules.
Delivery Management Cell Agents, are also known as Query Resolution Executives. Individuals in this role, who work out of customer care centers or corporate offices, are responsible for tracking the shipment, coordinating with other departments and resolving the customer queries. They are a key part of customer service as they are responsible for quick resolution of customer's issues and resolution of their queries.