Front Office Assistant QF.pdf

Front Office Assistant (CTS)

  • Last Revised
  • CodeDGT/1051
  • SectorTourism & Hospitality
  • NSQF LevelLevel 4
  • Notional Hours2080
  • Accrediting BodiesDirectorate General of Training (DGT)
  • Certifying BodiesDirectorate General of Training (DGT)
  • Proposed Occupation

    Front Office Assistant has a wide scope of
    Employability ranging from self-employment, contractual employment to Industrial jobs. On successful completion of this course, the candidates shall be gainfully employed in the industries for following occupations:
     Receptionist (Hotel)/ Front Office Associate
     Hotel Receptionists, Other
     Reception Clerk/Front Desk Executive/Receptionist

  • International Comparability

    1. Existence of any official document suggesting the comparability of the qualification with the qualifications in other countries is not known.
    2. However, ITI passed out trainees are getting employment in many Gulfn countries, European countries, Australia, New Zealand, Singapore etc.

  • Planned arrangements for RPL

    1. At present the students who have passed 10th class with minimum 3 years’ experience in relevant field can appear for NCVT theory and practical semester examination directly.
    2. The students who have passed SCVT examination in ‘Front Office Assistant’ trade can also appear for the NCVT Examination in the relevant semester and Trade directly.

  • Qualification File Front Office Assistant QF.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Estimated size (Hours) Level
    (i) Develop personality and maintain team work as well as organizational hierarchy 40 4
    (ii) Perform the activities of front desk, bell desk, telephones and business communication 80 4
    (iii) Ensure the functioning of various records, tariff cards, room position and locking system 80 4
    (iv) Handling techniques of computer and acquire knowledge of Windows operating system 40 4
    (v) Create and save a document file in word processing application 80 4
    (vi) Create an Excel worksheets compiling with data and charts presenting in a Power Point application 80 4
    (vii) Input and manage data in MSaccess interface 80 4
    (viii) Ensure the concept of internet services, collect information and communicate through e-mail 40 4
    (ix) Prepare up-to-date records of occupancy 40 4
    (x) Keep personalized records and ensure services for identified guests 80 4
    (xi) Compute guest registration process and maintain property management system 80 4
    Semester – II
    (xii) Express services through interpersonal communication skill 120 4
    (xiii) Provide bell boy as needed by a guest and monitor CCTV 40 4
    (xiv) Use up-selling and suggestive selling techniques to sell rooms and to promote other services of the hotel 80 4
    (xv) Follow the post departure activities 80 4
    (xvi) Performs cashiering tasks like bill / invoice settlement 80 4
    (xvii) Maintain positive attitude for dealing with various guest conflict 80 4
    (xviii) Prepare & analyse data of occupancy with briefing and debriefing checklist 80 4
    (xix) Prepare Room Packages and Guest Feed backs 80 4
    (xx) Revision, Project work and Examination 720
    Sub Total (A) 2080 4
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