QF - Receptionist.pdf

Receptionist (Hotel Clerk/ Front Office Assistant) (ATS)

  • SectorTourism & Hospitality
  • NSQF LevelLevel 4
  • Notional Hours2580
  • Accrediting BodiesDirectorate General of Training (DGT)
  • Certifying BodiesDirectorate General of Training (DGT)
  • Proposed Occupation

    RECEPTIONIST (HOTEL CLERKFRONT OFFICE ASSISTANT) has a wide scope of Employability ranging from self-employment, contractual employment to Industrial jobs. On successful completion of this course, the candidates shall be gainfully employed in the industries for following occupations:
     Reception Clerk
     Front Desk Executive
     Receptionist

  • International Comparability

    1. Existence of any official document suggesting the comparability of the qualification with the qualifications in other countries is not known.
    2. However, NAC holder trainees are getting employment in many Gulf countries, European countries, Australia, New Zealand, Singapore etc.

  • Planned arrangements for RPL

    1. Only those candidates will be allowed to appear in the Test conducted by NCVT as Private candidate who have already acquired the National Trade Certificate.
    2. Three (03) years experience of the candidates wishing to appear as Private candidate after obtaining NTC should be in the same trade in which he proposed to acquire the National Apprenticeship Certificate.
    3. Private candidates possessing the minimum educational qualification required for engagement as an apprentice in that particular trade and the minimum experience as stated above would only be permitted.
    4. Candidates are to be sponsored by an establishment and should not be entertained directly.
    5. Only, the experience acquired by the candidate in an establishment implementing the Apprentices Act, 1961 should be considered and such certificate should be issued by the Officer In-charge of Training of that establishment.

  • Qualification File QF - Receptionist.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Estimated size (Hours) Level
    1. Register maintenances in front office. Knowledge about other department in hotels. Etiquettes in front office. 180 4
    2. Communication skill development Personal appearance. 180 4
    3. Procedure for reservation by online and telephone. Procedure of reservation for Indian and foreign guest. Season availability’s of rooms. Online money transfer for bill payment. Handling credit bills. 200 4
    4. Procedure for check-out , check – in. Procedures for group check –in. Procedures for room extension and skipper. Advance check -in and check –out. Walking in guest. Standard and control of master key. Handling key card machines. 250 4
    5. Arrangement for luggage. Information given to guest about room and emergency exit and fire assembly points. Errand cards. 280 4
    6. Handling guest complaints and feedback. Safety locker management. Handling incoming and outgoing e-mails. Lost and Found procedure. 350 4
    7. Handling EPBAX System. Telephone techniques. Answer and making calls. 320 4
    8. Knowledge of statutory compliance particular to trade requirement. 320 4
    Total (Block-I) 2080
    Basic Training, internal assessment and Examination 500
    Sub Total (A) 2580
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